Halo 5 beta matchmaking issues

Find out how to troubleshoot multiplayer or matchmaking issues in Halo 5: Guardians.
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Multiplayer-specific error messages

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This error occurs when the fireteam has too many members for the selected activity. For example, fireteams of more than four players can't participate in some Arena hoppers, as the maximum team size for some modes is four. Groups can proceed into the activity by reducing the number of players to meet the maximum.

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This error occurs if your session encountered an unexpected issue with the dedicated server. You should retry matchmaking and join another server.

If you continue to see this error, there may be a service outage — check the suggestions in the following "Solutions" section to see if this is the case. This means that a mandatory update is available for the game, and the latest version is required for you to continue. Close and restart the game to trigger an update you'll need to be connected to Xbox Live to download any available updates. When you launch Halo 5: Guardians, you can check the "Message of the Day" for any known service interruptions for Halo.

They would be displayed when you launch the game and sign in to Xbox Live. Such notices would also be posted under Community on the main menu.

[Locked] Reporting Matchmaking problems.

You can also visit the Halo Waypoint forums and look for Halo 5: Guardians under Games to see if another players are reporting similar problems. See Network settings on Xbox One for help troubleshooting connection problems between your console and the online network services. Would you like to contact Support regarding the "Troubleshoot Halo 5: Guardians multiplayer issues" issue you were reading about or a different issue?

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Depending on the issue, the following game play features may be affected: REQ Pack or card inventory is unavailable. REQ Packs can't be purchased from the store or in-game. Newly purchased REQ Packs are not visible in-game. REQ Cards are unavailable to be used during Warzone. REQ Packs are not awarded after completing games during multiplayer or campaign.

Credits can't be used for purchases. Could not find a server that was suitable for all members of your fireteam. There may not be enough players to support a game in this playlist.

A Successful Beta Test

Please try a different playlist. At least one player in your fireteam is banned from playing Halo 5: Your fireteam is too large for the selected activity. Manage your fireteam in the Roster and try again.