Hook up cat genie

If you are using the bathroom setup, secure the hook to the end of the drain When setting up your CatGenie in the laundry room, add a small.
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I am forced to use the hook because the hose does not fit in the laundry drain along side the washer hose otherwise. I have been using it this way for over a year with no problems. Hi Damon, good question! To fit the two drains, we recommend using a PVC Wye fitter instead of the hook. The wye fitter should allow both drains to fit securely in the laundry drain without the risk of drain issues.

We have had the unit for over four years and on at least three separate occasions during the past six months, our cat urinated in our laundry basket on top of our clothes! The unit was clean and working properly. We changed from scented to unscented sani solution and he still will pee on the clothes. Nothing has changed in the way of location or operation or the level of granules. Sometimes urinating outside the box can be a sign of an underlying health issue. Just to double check, we can make sure your Washable Granules are drying all the way. Sometimes if Washable Granules are the slightest bit damp, the cat will choose to go else where.

If you call customer service at , we can help trouble shoot your CatGenie. This may have been asked a few times but I recently bought a cat genie. Now they r so scared of it. Any suggestions on how to solve this problem? That is why we recommend not running a cycle around the cats until they are comfortable with the CatGenie. Now you have to work to build their trust again. You can start making the CatGenie a safe space by petting, praising and encouraging your cats to explore the CatGenie. You can try playing with them in the room with the CatGenie too. Also make sure you run the unit only on manual mode when the cats are not around until they get used to it.

Eventually they will start to associate the sound with a clean litter box. I have using a CatGenie practically since it 1st came out. I now have 2 large long-haired cats, and even though I brush them regularly, every weeks, I find that the CG is getting clogged from their hair. When I pull out the hopper to clean it, I find the hair wound all around the impeller rod. Please keep this in mind as you consider design changes on future models. This is the only trouble I ever have with the CG. If you like, I have pictures of what it all looks like. I have had my cat genie for almost 2 years no problem a couple of nights ago it started making a loud popping noise when scooping the litter.

It stops during the wash cycle then it will pop again during drying. What is going on?

CatGenie - The World's Only Self-Flushing, Self Washing Cat Box

Any suggestions to fix it? Is it possible to add an extension to the water supply and drain hoses? It seems like extending the water supply would not cause an issue. But my concern would be whether it would drain properly if the drain line were extended somehow. Any pressurized water hose of good quality can be substituted for our intake hose.


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Unfortunately, the drain hose is sealed onto our CatGenie base and cannot be extended. Our pump motor is only rated to pump the length of the included hose 9 ft. Still So no suggestions on how to extend drainage hose?

Cleaning the CatGenie 120

Has anyone at least tried to? Hi Jill, Because the drain hose is fused to the base of the unit, we do not recommend extending the drain hose. Is there any way to connect this to a bathroom sink. Our utility room is not large enough for this. I am seeing it is not recommended but is it technically possible. I have had the Cat Genie for about 2 years and have lo ed it until very recently. Over the last few months, whenever my cat poops the machine does not adequately scoop and bits of poop are then blow dryer, creating the most horrific smell permeating the whole house…it also makes a rather loud popping noise when it is scooping, loud enough to wake you up….

I have changed out all of the granules, I have gotten and used the cleaning solution… and it still happens. Tonight it failed to scoop a full sized poop and blew dry it… it is horrendous… I stopped it and scooped the poop out manually but it is still absolutely disgusting. I am about ready to throw it all away and say forget it, that is how bad it is…. If you have your unit programmed to Cat Activation, try setting it to run on a timer instead.

Sometimes the cats waste is too soft for the CatGenie to scoop and needs extra time to harden. If you do not have your unit on Cat Activation, please call customers support at for assistance trouble shooting. There could be another issue. We are available M-F 9ampm ESt and weekends 10am-7pm. The CatGenie fresh water intake hose can be extended due to its connection to the processing unit.

Any hose of good quality can be substituted for our intake hose! The drain hose on our has broken and is leaking as the base of the unit. How do you suggest I replace the hose entirely?


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Hi Maria, unfortunately there is no way to replace the drain hose because it is sealed to the base to prevent any leaks. This works great, except some water stays in the hopper causing an error. We are setup in the laundry room and dont know what to do! What happens to the litter granules that are stuck to the solid waste that goes into the hopper?? Hi Gregory, only a small amount tablespoon or less of Washable Granules will stick to any waste.

And It's litter free. Requires easy DIY hookup to cold water and electrical outlet. Scoops When the cleaning starts, your CatGenie removes and liquefies the solids for safe and easy disposal down the drain or toilet. Dries Dryer heats and dries granules, leaving them warm and ready for the next use. Simple Setup View larger. One time, easy DIY setup Connect to a cold water line using the supplied T-Adaptor and plug into a volt ac electric outlet sharing the cold water line for the toilet or washing machine.

Bathroom In a bathroom setup, the drain hook secures under the toilet seat to allow waste to drain into the toilet. Laundry Room In a laundry room set up the GenieHose is inserted into the washing machine drain pipe. Programing Three options to start cleaning. Preset it to run automatically up to 4 times daily. Press the start button whenever you wish. Set on cat activation. Item can be shipped within U. This item is not eligible for international shipping.

CatGenie Setup: Do’s and Don’ts

Click here for Proposition 65 warning. For warranty information about this product, please click here [PDF] Would you like to tell us about a lower price? Compare with similar items. CatGenie Washable Granules, 3. See questions and answers.

Litter Free

Share your thoughts with other customers. Write a customer review. See all customer images. Read reviews that mention litter boxes cat litter cat box cat poop fresh scent regular litter every six months water sensor right away every time times a day washing machine twice a day drying cycle cat activation every day every penny highly recommend even though sanisolution.

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There was a problem filtering reviews right now. Cat Box Verified Purchase. If you like smelling delicious baked cat poo, enjoy clogged hoses and drains, and love questionably clean litter all over your entire house -- this is the product for you!!!