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• Duke Energy Reviews (Updated May ) | ConsumerAffairs
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• 898 Duke Energy Consumer Reviews and Complaints

It had to be paid by the 21st did avoid disconnecting. Come the 26th they disconnected our power because they never drafted our payment. There was nothing there showing that scheduled or pending payment. Well then yesterday I got an email thanking me for my payment. I did not schedule one. Every time I call I get a different story. I was at work from 11am to 8pm and never used my phone. They won't give the money back. I called back and spoke to someone else.

They told me I logged in on the 10th of December and edited the payment. No I did not. I wasn't going to make a payment for December since y'all screwed me over in November. They won't give me the money back. We know and they know how to keep us depended on the high cost of electric. We could save money and not have to produce any more power plants. Duke Energy knows and have installed 5 horsepower limit on your electrical service to your home.

So you cannot install a electric motor to run a generator to service your home. They know you can produce your own energy cheaper and not going to let you. The cat's out of the bag now. If we all had 5 horse motor to run our own electrical generators we would have enough power to shed the extra into the grid.

Limiting the need for additional power plants. Why would we put up with it? Meters are a scam. For more information about reviews on ConsumerAffairs. I made my payment on time. My electric gets cut off. I call customer service. They claim they have no payment. I called the bank and they see that the payment was made.

I called to speak to a supervisor whose name is Ryan. I explained to him my situation. He said I would have to go to my bank to get a letter proving it came out of my account. So I had to make another payment to get my electric turned back on. Email it to Duke Energy and wait for a refund check to come back to me within 3 weeks.

Duke Energy cuts off my electric. Wait on my electric to be turned back on and wait 3 weeks for a refund check! I explained to that idiot; then how did the payment come out of the right bank account? December the 3rd I set to make my December budget. I log into account, go to account summary, see my full balance and due day. Screen shoot it, log it and noted it and moved on with my day.

Due date is December 21st. Come home 9 days later my power was off. After many calls and talking to reps bottom line, "That's not your due date.

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Yes that amount has your last month's due and current balance but the date that shows is for your current balance. So why not have the sooner due date on there.

I understand I have a balance due. But when you log in and see total due and a due date you have all the info needed. I'm a Single mother that does not receive any asst.

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My daughter is at All Children's Hospital with severe heart problems. The whole cardio team was let go to miss testament plains. So yes I know you send this out and that out ask did you get my email. I logged into my account thru my email. I'm not always on time with my payment. When you work part with a sick child on income in the house you make things work out.



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You do not know how or when. But when I know I have a due date I've called and pay or set a promise to pay. I asked rep on December the 3rd when I logged in was my due date the 21st of December. Yes if your account was current. So if you a balance that has a past due and current due should shouldn't that date read November 21st. Yes - rep confirms error.

I offered to have power turn back on with a promise to pay set for Friday December the 14th.

898 Duke Energy Consumer Reviews and Complaints

Full amount plus reconnect fee. Reps are very rude - talk over you. Ask to send email. We cannot send emails. I work for a call center. I get - we need you to understand you sit may not be perfect. I can see why you are upset. So I understand you - but sorry we can't understand you. Your only op is to have Duke Energy in the state of FL - so if you want power they do not care if you are happy or not.

You have no other Ops.